The Hotel AI sales agent that lives in WhatsApp and Instagram
Brixa turns guest conversations into direct bookings — created automatically in your PMS, with zero commission. It answers FAQs, qualifies each guest, sends follow-ups, and delivers personalized proposals with upsells and taxes. Conversations that need a human touch are escalated to your team.
Trusted by hotels across Europe and beyond
From first message to confirmed booking
Hotel guest messages
WhatsApp or Instagram · any hour, any language
Brixa qualifies
Who’s coming · trip type · dates · needs
Select 3 rooms
From live availability · matched to the group
Sends proposal
Personalized, with the right upsells
Booking in PMS
Lands in Mews or Cloudbeds · zero manual entry
If the guest goes silent, Brixa doesn’t. It follows up automatically — referencing their exact dates and rooms, not a generic reminder — until they book or opt out.
Speed is no longer an advantage, it is the minimum requirement.
There’s no second chance to be first.
Guests book somewhere else — usually an OTA.
For a 40-room hotel that replies in under a minute.
Every hour without a reply costs 1–3 bookings. Silence isn’t neutral — it speaks to your guest for you.
Your best inquiries arrive at 11pm. When does your team see them?
Guests message on WhatsApp at 11pm and on Instagram on Sunday. When your team sees it Monday, they’ve already booked through Booking.com — and you paid 18% commission on a guest who wrote to you first.
WhatsApp goes unanswered overnight
No 24h reception = hours of silence = lost bookings.
No follow-up on hesitant guests
Indecisive guests disappear without a nudge.
Language barriers kill response quality
Generic replies lose the guest before the conversation starts.
Staff turnover breaks consistency
New team members respond differently every shift.
15–25% OTA commission on every booking
Revenue you could keep if direct channels converted better.
Slow response sends the booking to the competition
Guests write to 3–4 hotels. The first to reply wins.
Brixa closes the sale. Your team delivers the welcome.
Your inbox never goes dark.
- Instant replies on WhatsApp, Instagram and your website — 24/7.
- Every guest answered in their own language. 70+ supported.
- Goes quiet? Brixa follows up on its own, referencing their exact dates and rooms.
Booked, synced, done.
- Confirmed bookings created directly in your PMS — no manual entry.
- Guests cancel from the same chat; statuses stay in sync both ways.
- Rooms, rates and cancellation policies always mirrored from your PMS.
Booking.com shows all rooms. Brixa shows the right ones.
Brixa qualifies each guest and curates the rooms that actually fit — using live availability and pricing from your PMS, plus the right upsells and taxes. The difference between a relevant proposal and a generic one.
A human is always one tap away.
Conversations that need a personal touch are handed to your team — who can take over at any time. Brixa closes the sale; your staff owns the welcome.
The bookings you couldn’t take are worth measuring.
- Every sold-out request captured — not lost in a WhatsApp thread.
- Turned-away revenue, quantified — not just “we were full”.
- Full visibility on every conversation, from first message to confirmed booking.
The first to respond wins. Let’s make sure that hotel is yours.
Book a 30-minute demo. Brixa, live on your actual use case.
Book a Demo
Pricing
- 1 Hotel
- Unlimited Users
- Unlimited Conversations
- WhatsApp + Instagram
- Mews or Cloudbeds integration
- Unlimited Hotels
- Unlimited Users
- Unlimited Conversations
- Custom PMS integrations
- Analytics & reporting
- Dedicated onboarding team
We built Brixa from inside the hotel.
Two founders. 19 years in hospitality. We’re not outside observers with an AI thesis — we’re hoteliers who couldn’t stop losing guests on WhatsApp, so we built the agent we wished existed.
2008 — We built our first hotel in Buenos Aires, Argentina
We raised the investment, designed the property, and ran operations — 25% annual ROI, five years straight. We’ve worked the front desk, and we know exactly how a booking slips away.
2010 — We started Winks Hotel PMS
We co-founded one of Latin America’s first cloud-native PMS — grew it to 650 hotels and sold it to a 100+ property chain. We know the software that runs your operation because we built it, for 14 years.
2017 — We ran the revenue management for 115 hotels worldwide
We built the revenue department from zero for Selina Hotels — 115 properties across Latin America, Europe, and the UK. We know yield and OTA dependency at scale.
2021 — We still own and operate a Hotel in Italy today
We’re Brixa’s first customer. Every feature is tested against our own property before it ships to yours.
We are hoteliers. We are software engineers. Both things, at the same time — and that’s the only reason Brixa could exist.
Talk to us
Tell us about your hotel or group and we’ll get back to you.